Privacy Notice & Data Protection

1. Personal Information We Collect

We collect the following categories of personal information to provide you with high-quality service and ensure a seamless experience:

a. At the Time of Reservation

• Full Name
• Email Address
• Street Address
• Telephone or Mobile Number
• Country and City/Town
• Payment Card Information
• Hotel Stay Duration
• Room Type Preference
• Number of Guests per Room
• Other Reservation-Related Details

b. Future Engagements

Registration information for EPC (EWAA Privileges Club)

c. By Visiting Our Website

Cookie and usage data (e.g., IP address, browser type, time of access)

2. Why We Collect Your Data

We collect and process personal data for the following purposes:

• To improve our business model and guest services.
• To build and maintain a strong relationship with our guests.
• To acknowledge and respond to inquiries, feedback, and complaints.
• To comply with applicable laws, regulations, and governmental requests.
• To better understand and meet your individual needs and preferences.

3. Use and Disclosure of Personal Information

We may share your personal data with trusted third parties only when necessary and for the reasons stated below:

• Booking agents or service providers who make reservations or perform functions on our behalf.
• Relevant hotel branches to enhance your experience during your stay.
• Government authorities or regulators where required for legal or compliance purposes.

4. Data Protection Principles

We apply the following core principles when handling your personal data:

1. Confidentiality

Any data shared with third parties will be treated as confidential and used strictly for the specific purpose for which it was shared.

2. Security Measures

We implement robust organizational and technical measures to prevent unauthorized access, loss, or misuse of your data. This includes the use of contracts and agreements to ensure our partners uphold similar standards of data protection.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, analyze site traffic, and offer personalized content. By using our website, you consent to our use of cookies in accordance with this policy.

You can modify your browser settings to manage or disable cookies, though doing so may affect site functionality.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Notice, or as required by law.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct or update any inaccurate or incomplete data
• Request deletion of your personal information
• Withdraw consent for data processing (where applicable)
• Object to or restrict certain types of data processing

To exercise your rights, please contact us using the details provided below.

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children without verified parental consent.

9. Changes to This Privacy Notice

We reserve the right to update this Privacy Notice at any time. Updates will be posted on our website with the revised effective date. We encourage you to review this page periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns regarding this Privacy Notice or your personal data, please contact:

EWAA HOTELS

info@ewaahotels.com

920000004

Makkah Al Mukarramah Rd, Umm Al Hamam Ash Sharqi, Riyadh 12721